Help

You can find answers to common questions in this section as well as information on the site and how best to use it.

Technical Help

Technical Requirements

Charanga Music World is designed to run on all modern PCs or Macs without the need for installing any additional software. The only software you may need to install is Adobe Flash - this is a free plugin that is used on millions of websites, and often comes pre-installed on most modern internet browsers. If you do not have Flash, this guide will show you how to install it.

Troubleshooting

This article aims to solve some of the common issues some people experience when using Charanga Music World. It is worth checking some of the answers here before contacting technical support to see if your question has already been answered.

Contact

If you’re having problems with Charanga Music World that aren’t covered by any of our help articles then please get in touch. You can contact us by:

iPad Compatibility

On Charanga Music World, we are now supporting second-generation and later iPads (running iOS 6.1 onwards). There is no app to download; the wesbite is accessed and played on an iPad using the standard Safari browser. The resources in Musical School (the teaching companion site to Music World) are in the process of being made iPad compatible and will upgraded ready for September 2014.

Using the site

Signing Up

Before you can get started with Charanga Music World you will need to create an account. This is just like signing up to any other website - you need to provide a few details to personalise your account before you get going.

The World

The world features a full course that will help you learn and practise your instrument. By exploring the world and completing all the materials you come across on your journey, you’ll discover and learn more about your instrument and about the world of music as a whole.

The Moon

Hovering outside of your World is the Moon - just like the moon around Earth, but easier to get to!

Your Avatar

Your avatar is a little version of you that exists in Charanga Music World. You can choose how they look, what clothes they wear - even give them a silly hat if you like!

Coins & Badges

There are loads of things to do in Charanga Music World, and lots of them will reward you with either coins or badges (or sometimes both!). Let’s take a look at what these are, and what you can do with them.

Tokens

Tokens are codes that you can use in Charanga Music World. There are a few different types of token - what they do, and how you use them, is detailed below.

Resource Types

There are lots of different types of resource you may come across in Charanga Music World. This article will give you an overview of some of the different resource types, and how to use them.

Skipping ahead

Sometimes, you may want one or more of your students to start at a later stage in a particular world, instead of starting at the beginning. You can give them a token which will let them skip ahead to any stage. Here's how to do it.

The Satellite

If you're learning a stringed instrument, then the tuning satellite is here to help.

For Teachers

Creating logins for a whole class

Your pupils can now be given access to Charanga Music World in two ways. Historically, pupils signed-up individually using a token you gave them via a letter, on a "self-service" basis. We still support this method, but you may prefer the new way, which lets you quickly and easily create logins for an entire class.

Can't find what you’re looking for?

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